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Incorrect Billing - charged for Plusnet to Plusnet calls

FIXED
Denzo
Dabbler
Posts: 16
Registered: ‎29-10-2013

Incorrect Billing - charged for Plusnet to Plusnet calls

Hello

I hope you can help; I have been charged for Plusnet to Plusnet telephone calls on my Sept Bill (£1.50).

I thought these were included in my package as I have not been charged for these before.

I would be grateful if you could investigate.

Thank you

Denzo

3 REPLIES 3
jab1
Seasoned Hero
Posts: 7,341
Thanks: 2,493
Fixes: 74
Registered: ‎24-02-2012

Re: Incorrect Billing - charged for Plusnet to Plusnet calls

How long were the calls? - If you go over the 60 minute max, the charges are quite steep.

John
Denzo
Dabbler
Posts: 16
Registered: ‎29-10-2013

Re: Incorrect Billing - charged for Plusnet to Plusnet calls

Does this apply at weekends and evenings too?

jab1
Seasoned Hero
Posts: 7,341
Thanks: 2,493
Fixes: 74
Registered: ‎24-02-2012

Re: Incorrect Billing - charged for Plusnet to Plusnet calls

Fix

At all times, yes.

John