I've had an incorrect Bill since April which I've been unsuccessful in getting fixed.
I'm on a fixed price contract for 24 months and should be charged £32.99 but have been getting charged fill price of around £40.
The problems came about when I was refunded for a service outage and it looks like the agent removed my discounts.
Can I get all these overpayments refunded please and the correct price sorted on my account.
Re: Incorrect Bill
on 09-01-2021 8:16 AM - last edited on 09-01-2021 7:54 PM by Strat
Thanks for getting in touch regarding this, and I'm sorry that there has been issues with your invoices.
I have opened a ticket on your account which can be viewed here https://www.plus.net/wizard/?p=view_question&id=210082708
Please read and reply to the ticket with the information requested so that I can progress with this accordingly.
All the best
Moderator's note by Dick (Strat): Link fixed.