Incorrect Bill

[#1]

Hi,
I've had an incorrect Bill since April which I've been unsuccessful in getting fixed.

I'm on a fixed price contract for 24 months and should be charged £32.99 but have been getting charged fill price of around £40.

The problems came about when I was refunded for a service outage and it looks like the agent removed my discounts.

Can I get all these overpayments refunded please and the correct price sorted on my account.

Cheers

[#2]

Any chance of this being resolved or will I need to pass it to ofcom to get some progress?

[#3]

Hi @ScottStorey 

Thanks for getting in touch regarding this, and I'm sorry that there has been issues with your invoices. 

I have opened a ticket on your account which can be viewed here  https://www.plus.net/wizard/?p=view_question&id=210082708 

Please read and reply to the ticket with the information requested so that I can progress with this accordingly. 

All the best

Moderator's note by Dick (Strat): Link fixed.