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Incorrect Bill

gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,552
Fixes: 17
Registered: ‎02-08-2007

Incorrect Bill

I have just been sent a email from PN to inform me that £ 58.30 will be taken from my account, normally I pay £ 18 - £ 20 a month excluding line rental which has been paid in advance for 1 year.

I expect a quick explination of what is going on along with a correct bill.

I have NEVER had problems with PN and billing since I joined so what is going on ?

I expect this matter to be dealt with promptly and efficiently

Thank you

We are born into history and history is born into us.
2 REPLIES 2
gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,552
Fixes: 17
Registered: ‎02-08-2007

Re: Incorrect Bill

Line rental for 1 year was paid on 31st August. 2018.

Plusnet PLC 0845 14002.       £ 197.88

I would like a response to my original query by friday 9th November.

Thank you

We are born into history and history is born into us.
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Incorrect Bill

Hello @gleneagles

 

I am sorry to hear about the issue with your invoice.

 

I can see there is a ticket on your account in response to your query. You can view this by Clicking Here

 

Should you require any further assistance, don't hesitate to ask.

 

Kind regards,

 

- Wakas