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Incorrect Bill

Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Incorrect Bill

Would one of the PN team look at my bill please, I'm pretty sure it's wrong and not in PNs favour! Smiley

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 856
Fixes: 179
Registered: 25-03-2015

Re: Incorrect Bill

Looks like it was the one of the final discounts that were mentioned here (From the first set mentioned): https://www.plus.net/wizard/?p=view_service_notice&id=320212129

 

While it looks like the reason for this discount was later resolved, before the discounts had expired, we won't charge more for the invoice(s) in question.

 

We do appreciate you flagging this up though Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Incorrect Bill

Gosh now I'm confused. 

PN have always been fair to me so there's no way I would diddle you!

Please confirm if my 2018 LRS will require renewing end of August so I know in my own mind.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 856
Fixes: 179
Registered: 25-03-2015

Re: Incorrect Bill

HarryB wrote:
the reason for this discount was later resolved

Your LRS looks fine, but the discounts weren't removed when that was resolved.

EDIT:

I'll confirm the expiry date via your account for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Incorrect Bill

Thanks Harry I have sent you a PM.