Incorrect Bill
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Incorrect Bill
22-12-2018 3:59 PM - edited 22-12-2018 4:42 PM
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I have recently switched to a new contract with PlusNet, having been with them for many years now. The new contract was on a special offer and to get this special offer, I switched my home phone to PlusNet too from BT. Unfortunately my bill is incorrect, and I am being overcharged by £4.49 a month. The correct discount for my fibre broadband is not being shown on the bill.
I have the printout of the Question which clearly states the new offer that I accepted. I am happy to provide this Question Number by private message if there is anyone from PlusNet who can deal with this for me?
I'm sorry but online chat is unavailable and I cannot find an email address to write to. So I have had to resort to this forum.
Hopefully Plusnet support can resolve my query here? Many thanks.
Re: Incorrect Bill
23-12-2018 9:46 AM
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Hi @carolineh, I'm really sorry for the issues with your bill.
I have taken a look into this and provided further details here for you.
Please get back to me if we can assist further.
Re: Incorrect Bill
23-12-2018 9:51 AM
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My thanks to Plusnet Support who had replied to me on this issue privately. They have arranged a refund and I hope that the correct discount will now be showing on the next bill. Many thanks!
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