Incorrect Bill

[#1]

Hi

just received my latest bill. It’s £43.24.

I signed up for a new fixed price 18 month contract in August for £27.98/month.

Something not right..

20 min waiting on phone and no online chat available.

please advise 

[#2]

Hi there @krs181067,

My sincerest apologies for the long wait times trying to get through to our support teams.

I have looked through you account and have created a ticket for you to view with further information. You can view this here.

Please let us know if you need any further assistance.

[#3]

Hi

i have not received my £16.25 refund as promised on 30th Sept. 

whem will I get the monies owed?

kelvyn

[#4]

Hello @krs181067

I’m sorry to hear about the issues you have experienced. I have looked into this and responded via ticket on your account. You can view the details by Clicking Here

Please let us know if there is anything further we can do to assist you.