Incorrect Bill

[#1]

Hi
Please could ticked # 84944064 be looked at.
Also ticket #83576812 will help accounts see this months clear billing error.
Thanks

[#2]

Hi there,
I'm just looking into this now, it looks like a possible issue with the way we added some discounts as part of a deal.
I'll make sure this is corrected for any future bills that offer applies to and that you're refunded for this month's error.
Apologies for any confusion or concern.

[#3]

Thanks Adam for looking into this!

[#4]

Hi
Could this be looked at again
The  billing error looks like it  has been repeated . 
ticket # 84944064  & #86008798
Thanks

[#5]

Hi choo,
Sorry this wasn't sorted the first time around! It seems like the discounts on your account were clashing and this has caused the discount to not be applied.
I have resolved this for you now and updated Ticket: 84944064 detailing what I've done and what discounts you should expect to receive and when.
Again, apologies this wasn't resolved for you last month!

[#6]

Hi
Please could  ticked # 195649861 just  be checked.
Hopefully this will be finally fixed before the next billing date.
Thanks

[#7]

Hi Choo,
That number doesn't seem to link back to any support tickets, could you double check the number please?
On a side note, the ticket that Linn worked on looks fine and the discounting is set and ready to work.

Thanks,
Adam C

[#8]

The billing is still incorrect .
Question #86072718   /   Service Notice #197001244.
Please could this be finally fixed as it starting to get me down doing this every month since April.  
Thanks

[#9]

Hi choo,
I can see that this has now been rectified. The billing was correct, you just had an extra month of the £5 discount before the new discounts started. The new discount will take effect on your next billing date. Hope this clears things up for you.