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Incorrect Bill
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- Re: Incorrect Bill
Incorrect Bill
29-04-2014 10:28 PM
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Hi
Please could ticked # 84944064 be looked at.
Also ticket #83576812 will help accounts see this months clear billing error.
Thanks
Please could ticked # 84944064 be looked at.
Also ticket #83576812 will help accounts see this months clear billing error.
Thanks
Message 1 of 9
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8 REPLIES 8
Re: Incorrect Bill
30-04-2014 10:48 AM
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Hi there,
I'm just looking into this now, it looks like a possible issue with the way we added some discounts as part of a deal.
I'll make sure this is corrected for any future bills that offer applies to and that you're refunded for this month's error.
Apologies for any confusion or concern.
I'm just looking into this now, it looks like a possible issue with the way we added some discounts as part of a deal.
I'll make sure this is corrected for any future bills that offer applies to and that you're refunded for this month's error.
Apologies for any confusion or concern.
Message 2 of 9
(854 Views)
Re: Incorrect Bill
01-05-2014 11:00 PM
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Thanks Adam for looking into this!
Message 3 of 9
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Re: Incorrect Bill
23-05-2014 1:33 AM
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Hi
Could this be looked at again
The billing error looks like it has been repeated .
ticket # 84944064 & #86008798
Thanks
Could this be looked at again
The billing error looks like it has been repeated .
ticket # 84944064 & #86008798
Thanks
Message 4 of 9
(854 Views)
Re: Incorrect Bill
23-05-2014 10:09 AM
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Hi choo,
Sorry this wasn't sorted the first time around! It seems like the discounts on your account were clashing and this has caused the discount to not be applied.
I have resolved this for you now and updated Ticket: 84944064 detailing what I've done and what discounts you should expect to receive and when.
Again, apologies this wasn't resolved for you last month!
Sorry this wasn't sorted the first time around! It seems like the discounts on your account were clashing and this has caused the discount to not be applied.
I have resolved this for you now and updated Ticket: 84944064 detailing what I've done and what discounts you should expect to receive and when.
Again, apologies this wasn't resolved for you last month!
Message 5 of 9
(854 Views)
Re: Incorrect Bill
12-06-2014 12:50 AM
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Hi
Please could ticked # 195649861 just be checked.
Hopefully this will be finally fixed before the next billing date.
Thanks
Please could ticked # 195649861 just be checked.
Hopefully this will be finally fixed before the next billing date.
Thanks
Message 6 of 9
(854 Views)
Re: Incorrect Bill
12-06-2014 11:22 AM
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Hi Choo,
That number doesn't seem to link back to any support tickets, could you double check the number please?
On a side note, the ticket that Linn worked on looks fine and the discounting is set and ready to work.
Thanks,
Adam C
That number doesn't seem to link back to any support tickets, could you double check the number please?
On a side note, the ticket that Linn worked on looks fine and the discounting is set and ready to work.
Thanks,
Adam C
Message 7 of 9
(854 Views)
Re: Incorrect Bill
23-06-2014 1:54 AM
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The billing is still incorrect .
Question #86072718 / Service Notice #197001244.
Please could this be finally fixed as it starting to get me down doing this every month since April.
Thanks
Question #86072718 / Service Notice #197001244.
Please could this be finally fixed as it starting to get me down doing this every month since April.
Thanks
Message 8 of 9
(854 Views)
Re: Incorrect Bill
23-06-2014 9:42 AM
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Hi choo,
I can see that this has now been rectified. The billing was correct, you just had an extra month of the £5 discount before the new discounts started. The new discount will take effect on your next billing date. Hope this clears things up for you.
I can see that this has now been rectified. The billing was correct, you just had an extra month of the £5 discount before the new discounts started. The new discount will take effect on your next billing date. Hope this clears things up for you.
Message 9 of 9
(854 Views)
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