Incorrect Bill Invoice
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Incorrect Bill Invoice
21-04-2015 6:58 PM
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I raised a problem with my bill 2 days ago, I was told that this would be rectified and would receive a call today at 4pm, this never happened.
Can someone please rectify my bill as I should be charged pro rata as I paid in full for my first month (broadband and phone); phone was activated April 7th as well as paying for line rental in advance.
Thanks
Re: Incorrect Bill Invoice
21-04-2015 7:16 PM
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I'm really sorry, but the agent hasn't left any notes as to what the problem is. Could you let me know and I'll sort it for you?
Re: Incorrect Bill Invoice
21-04-2015 8:11 PM
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- I have paid advanced line rental yet on my latest bill I am being charged again
- My phone line was activated on April 7th yet I am being charged for the full price when it should be pro rata
- I should be charged pro rata for my broadband too
- CID is incorrectly charged.
If you look at my bill you can see that I paid fully for broadband and phone during my first month and this months bill should reflect that. Why am I paying full price when I didn't receive the full service whilst I was being migrated from BT?
My whole bill is a mess, I guess that's why no one bothered calling me back. I should be charged around £10'ish not £33.29
Re: Incorrect Bill Invoice
22-04-2015 3:02 PM
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Re: Incorrect Bill Invoice
23-04-2015 1:43 PM
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Re: Incorrect Bill Invoice
24-04-2015 11:47 AM
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This company is overcharging and I will be contacting the relevant consumer protection advisers is this isn't resolved today.
Re: Incorrect Bill Invoice
24-04-2015 11:59 AM
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You may be UK base PN but atleast BT India can deal with problems following the correct procedures.
I hope this isn't something I have to deal with for 18 months.
Re: Incorrect Bill Invoice
27-04-2015 12:25 PM
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Firstly, I'm really sorry that this hasn't been picked up. As it stands, there's a Direct Debit pending on your account. Once this has gone through, we will arrange the refund. Apologies for the inconvenience.
Matty
Re: Incorrect Bill Invoice
01-05-2015 5:25 PM
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But for the first (59378873) I am getting no response from Billing after I was told I need to provide a statement from the Bank showing proof that the amount 14.74 was not reimbursed on the 14th March. Will a screenshot of my online statement suffice?
Thank you.
Re: Incorrect Bill Invoice
06-05-2015 9:56 AM
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Quote Thank you for getting back in touch. I am sorry for any misunderstandings caused. I can confirm that the refund of £18.55 has been processed, but due to the bank holiday that has just passed this may be delayed slightly, please keep an eye out for this over the next few days. In regards to the amount of £14.74, this amount was credited off, so there was no need for this amount to be refunded. I have checked your invoice and you were not debited this amount either, so there is no need to refund you this amount. I hope this makes sense to you. I am sorry for any inconvenience caused. Kind regards, David Hough
Seriously can people even understand how I was mischarged? I provided evidence that the incorrect amount was taken out and now you're saying that £14.74 which was how much I was overcharged by will not be debited back into my account?
I'm sure that you are now breaking the law and I will forward all forum and Plusnet email correspondence to the citizens advice bureau unless this is settled TODAY!!!!
Re: Incorrect Bill Invoice
08-05-2015 10:27 PM
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Re: Incorrect Bill Invoice
08-05-2015 10:35 PM
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PlusNet's Direct Debit system (discussed widely) progresses at a snail's pace, and that's in a good month.
Check with your bank and your PN account, has the DD been totally set up yet? Has a week passed since that and has any payment been requested and processed? Has another week passed so that PN's antiquated accounting system can recognise it and catch up? Are you going broke for the lack of less than twenty quid?
Probably not.......................
It will get sorted, give it time.
Re: Incorrect Bill Invoice
09-05-2015 6:16 PM
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Re: Incorrect Bill Invoice
10-05-2015 3:57 PM
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Quote In regards to the amount of £14.74, this amount was credited off, so there was no need for this amount to be refunded. I have checked your invoice and you were not debited this amount either, so there is no need to refund you this amount.
I hope this makes sense to you.
I am sorry for any inconvenience caused.
Quote Thank you for getting back to us,
I can confirm that the 14.74 was credited off and not re charged meaning no refund needs to be applied for this.
I have asked them numerous times what they mean by credited of to no avail. For my first bill they took out the full amount via direct debit and when I raised the fault and they acknowledged it but 2 months later I'm still fighting to get this back.
Re: Incorrect Bill Invoice
11-05-2015 9:51 AM
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The credit which has been mentioned means that the money which you have been over paid with be paid in to your account. I apologise that this has taken so long to rectify, all payments which you have been over charged for have now been refunded.
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