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Inconsistent billing

benrichings
Newbie
Posts: 3
Registered: ‎23-09-2022

Inconsistent billing

Hello

I moved home back in April and stayed with Plusnet, starting a new contract. Since then my monthly bill has varied nearly every month. In July it was 27.99 and then in August it jumped to 40.86 and this month it's 41.75. I'm not sure why there has been a jump mid-contract. When I log into Plusnet it seems to say something has gone wrong and a change is in process. However it has been stuck like that for some time now.

Thanks

Ben
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,237
Fixes: 1,607
Registered: ‎21-04-2017

Re: Inconsistent billing

Hi Ben,

I'm really sorry for what's happened. I think I've fixed this for you including sending you a refund, and I've dropped you an email with more information which I hope helps!

Let me know if there's anything else you'd need help with. Smiley 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet