After 2 weeks, and zero communication from Plusnet, I’ve finally been told that my broadband has been activated. However, the router is still ‘preparing for shipment’. Surely it is common sense that the router should be sent out first, especially when there is ample time when you take so long to action the transfer?
Furthermore, I’m now told that the phone service will take 4 weeks to transfer instead of the 2 weeks quoted at the time of order. This wouldn’t be a concern, except for the fact that it will take me beyond 30 days from when I notified BT I was rejecting their price increase, and makes it likely I will now have to pay out my contract with them. It also seems unfair when you have taken 12 months line rental in advance at the time of order. Again there has been no explanation from Plusnet for the delay.
Currently, I’m questioning my wisdom to switch to Plusnet.
