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Inaccurate Billing

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Hooked
Posts: 8
Thanks: 4
Registered: ‎05-09-2019

Inaccurate Billing

On my latest bill, I have been charged 4 months' Line Rental. This is despite paying for Line Rental Saver back in May. I moved house in July, which caused my account to break and I had to be given a new one. The Line Rental Saver has not transferred to my new account. Please can this be fixed? Also, I have been charged for 4 months Unlimited Fibre broadband, when I had been promised 2 months free (see Question Reference No. 193846565). Can this be fixed also?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,272
Thanks: 5,328
Fixes: 905
Registered: ‎21-04-2017

Re: Inaccurate Billing

Hi @alex6 I'm sorry to see you're having issues with your account billing. I've been looking into this and I can see that the ticket 193846565 you've referenced was being monitored by one of my colleagues in our complaints team although it looks like you may have accidentally closed the ticket online which meant they weren't able to continue to monitor this.

Although I appreciate that your bills should be accurate regardless, I'm looking into this further and I'll add a reply to the ticket 197213871 you've raised shortly. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Registered: ‎05-09-2019

Re: Inaccurate Billing

Thanks, Anoush! Yes, I accidentally closed the previous ticket on-line when trying to view it. 

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Plusnet Help Team
Plusnet Help Team
Posts: 17,272
Thanks: 5,328
Fixes: 905
Registered: ‎21-04-2017

Re: Inaccurate Billing

Ah, no problem @alex6

I'll check back next Friday, hope you have a good Christmas. Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Registered: ‎05-09-2019

Re: Inaccurate Billing

Cheers! You too. 

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Plusnet Help Team
Plusnet Help Team
Posts: 17,272
Thanks: 5,328
Fixes: 905
Registered: ‎21-04-2017

Re: Inaccurate Billing

Cheers 🎅

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 8
Thanks: 4
Registered: ‎05-09-2019

Re: Inaccurate Billing

Thanks for all your help, Anoush. You aren't just a wizard - you are a star! 🌟 I hope Plusnet pays you accordingly. 👏 😀

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Plusnet Help Team
Plusnet Help Team
Posts: 17,272
Thanks: 5,328
Fixes: 905
Registered: ‎21-04-2017

Re: Inaccurate Billing

Fix

*Begins typing up an email to manager asking for a pay rise*

Seriously though no problem at all, always happy to help when and where I can.

Cheers for the post back! 😁

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team