Inaccurate Billing
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- Re: Inaccurate Billing
17-12-2019 2:38 PM
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On my latest bill, I have been charged 4 months' Line Rental. This is despite paying for Line Rental Saver back in May. I moved house in July, which caused my account to break and I had to be given a new one. The Line Rental Saver has not transferred to my new account. Please can this be fixed? Also, I have been charged for 4 months Unlimited Fibre broadband, when I had been promised 2 months free (see Question Reference No. 193846565). Can this be fixed also?
Fixed! Go to the fix.
Re: Inaccurate Billing
18-12-2019 3:23 PM
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Hi @alex6 I'm sorry to see you're having issues with your account billing. I've been looking into this and I can see that the ticket 193846565 you've referenced was being monitored by one of my colleagues in our complaints team although it looks like you may have accidentally closed the ticket online which meant they weren't able to continue to monitor this.
Although I appreciate that your bills should be accurate regardless, I'm looking into this further and I'll add a reply to the ticket 197213871 you've raised shortly. Apologies for the inconvenience caused.
Re: Inaccurate Billing
20-12-2019 3:29 PM
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Thanks, Anoush! Yes, I accidentally closed the previous ticket on-line when trying to view it.
Re: Inaccurate Billing
20-12-2019 3:44 PM
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Ah, no problem @alex6
I'll check back next Friday, hope you have a good Christmas.
Re: Inaccurate Billing
20-12-2019 4:51 PM
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Cheers! You too.
Re: Inaccurate Billing
20-12-2019 5:34 PM
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Re: Inaccurate Billing
19-02-2020 4:25 PM
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Thanks for all your help, Anoush. You aren't just a wizard - you are a star! 🌟 I hope Plusnet pays you accordingly. 👏 😀
19-02-2020 4:35 PM - edited 19-02-2020 4:36 PM
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