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In Contract Discount Disappeared

geoffa
Grafter
Posts: 90
Thanks: 5
Registered: ‎08-12-2010

In Contract Discount Disappeared

My 2 year contract for Fibre Unlimited Extra has 7 months left to run. Could someone from Plusnet explain why my agreed discount of £4.99 has suddenly disappeared from my latest bill?
Thanks
3 REPLIES 3
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: In Contract Discount Disappeared

Hi bellerby,
Thank you for bringing this to our attention. I have applied a ticket to your account with reference 113092863 which out lines the correction of your account.
geoffa
Grafter
Posts: 90
Thanks: 5
Registered: ‎08-12-2010

Re: In Contract Discount Disappeared

Thank you for correcting this so quickly Ben, much appreciated.
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: In Contract Discount Disappeared

No problems, just get in contact with us if you need any further assistance and we'll be more than happy to help.  Cool