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In 14 day cooling off period, would prefer not to cancel plusnet contract
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In 14 day cooling off period, would prefer not to cancel plusnet contract
01-10-2015 8:01 PM
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Hi,
I signed up for Plusnet 2 nights ago and I am still in the 14 day cooling off period and free to cancel. I called customer services this evening to see if they would price match a deal I have found. However, it seems there is nothing plusnet can do and did not seem bothered about losing my custom, offering to cancel it. I'm really surprised about this as I have family members who had offers matched when starting new contracts. Is there anyone that could help? I would prefer not to go with another company but obviously will take the best deal!
I signed up for Plusnet 2 nights ago and I am still in the 14 day cooling off period and free to cancel. I called customer services this evening to see if they would price match a deal I have found. However, it seems there is nothing plusnet can do and did not seem bothered about losing my custom, offering to cancel it. I'm really surprised about this as I have family members who had offers matched when starting new contracts. Is there anyone that could help? I would prefer not to go with another company but obviously will take the best deal!
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Re: In 14 day cooling off period, would prefer not to cancel plusnet contract
01-10-2015 8:07 PM
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Did you call Customer Options - see my sig for the number - as they are the only ones who may be able to help
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Re: In 14 day cooling off period, would prefer not to cancel plusnet contract
01-10-2015 8:18 PM
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Thankyou, yes I think I was on the phone to sales.
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