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Impossible to contact anyone

YorkSB
Newbie
Posts: 2
Registered: ‎14-11-2018

Impossible to contact anyone

I've been trying to contact PlusNet for over a week because of a billing issue. Every time I try there's at least a half hour wait on the phone (I don't have the time to stay on hold that long), the online support is never available, and there's no email address on the website.

 

Any suggestions?

4 REPLIES 4
Gel
All Star
Posts: 2,056
Thanks: 240
Fixes: 25
Registered: ‎02-08-2007

Re: Impossible to contact anyone

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Impossible to contact anyone

Hello @YorkSB, sorry to hear you are having trouble getting through to our Customer Support teams. We can offer assistance over this support channel, if you leave a brief outline of the issues you are facing below we can take a look for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


YorkSB
Newbie
Posts: 2
Registered: ‎14-11-2018

Re: Impossible to contact anyone

Unless I'm mistaken my monthly payment hasn't gone out of my account for this month, I was wondering why and when the next one is due..?

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Impossible to contact anyone

Evening @YorkSB, I have created a ticket for you here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team