Impossible to contact PlusNet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Impossible to contact PlusNet
Impossible to contact PlusNet
20-09-2016 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really only posting on here in the hope that someone from PlusNet might see as I've given up trying to contact them. Life is too short to spend hours on the phone/internet trying to get through to somebody.
I cancelled my contract two months ago to move to BT (incidentally much faster broadband and better customer service), but PlusNet are still hassling me for payment and saying I need to update my direct debit details. In fact they owe me for the payment they took last month, after the contract had been cancelled, but I have written that off as it is just impossible to get through to anyone.
Does anyone have an alternative method of contact other than phone or online chat, as neither of these work?
Re: Impossible to contact PlusNet
20-09-2016 10:51 AM - edited 20-09-2016 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If CHAT doesn't work for you, turn off your browser's POP UP blocker.
3rd alternative is a letter; don't believe I've ever seen a FAX no. published.
Re: Impossible to contact PlusNet
20-09-2016 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The complaints process is at https://www.plus.net/help/legal/complaints-code-of-practice/
Re: Impossible to contact PlusNet
26-09-2016 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear of the problems you've had trying to get this matter resolved @fedupcustomer1
I've escalated this with our billing team to make sure the appropriate refund is issued and the account is closed properly.
Thanks for your patience.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Impossible to contact PlusNet