Important information from PlusNet on dial-up service
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Re: Important information from PlusNet on dial-up service
09-12-2014 8:09 PM
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Is the £20 taken as a lump sum each year or as a monthly payment or is it a one off payment giving access for ever
Re: Important information from PlusNet on dial-up service
09-12-2014 8:55 PM
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Quote It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.
I think you have answered your own question, but lets see what the PlusNet staff have to say.
Re: Important information from PlusNet on dial-up service
09-12-2014 9:16 PM
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I did this some years ago and still got paid for my referrals too. That worked perfectly for several years, though obviously "the rules" have changed since that time.
The email worked fine, though it wasn't even "tertiary" for me. Still does.
Mind you, reactivating the account a year or so ago when I brought my broadband back was a total nightmare of "computer says no" but someone (they know who they are ) I think took it on as a personal challenge and made it work - lots of serious heavy machinery and non-standard processes involved I think.
And as for the nightmare of sorting out the direct debit to pay my monthly bill (bearing in mind it was already there and working, to pay me for the referrals) the least said the better.
Re: Important information from PlusNet on dial-up service
09-12-2014 9:54 PM
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I would agree so why was it stated that you need to have a method of payment on your account for referrals when you clearly need one to pay the £20
Re: Important information from PlusNet on dial-up service
09-12-2014 11:25 PM
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The Payment Bank Details that you can update in the Account Details section of the Member Centre only determines where payments are taken FROM.
There is a separate location which the user doesn't have access to, which is used for Referral Payments and this data is initially synchronised with the Account Details but if, as I did, you update your Account Details, it does NOT automatically sync with the referrals data file.
Re: Important information from PlusNet on dial-up service
10-12-2014 11:47 AM
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Quote from: Oldjim Is the £20 taken as a lump sum each year or as a monthly payment or is it a one off payment giving access for ever
Yes it is a annual payment. Customers who just want access to the e-mail don't have to go with this however if customers have webspace and want to continue to be able to FTP into it you'll need to change onto the mail only package.
I'll have to chase up the referrals side of things to find out how that would work as your referral tokens are added monthly but your payments would be annually.
Re: Important information from PlusNet on dial-up service
10-12-2014 11:48 AM
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Re: Important information from PlusNet on dial-up service
10-12-2014 12:03 PM
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Note: no contract required for that.
Re: Important information from PlusNet on dial-up service
10-12-2014 12:29 PM
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Useful in an emergency as no contract is required, it's genuine "pay as you go"..
Re: Important information from PlusNet on dial-up service
10-12-2014 12:44 PM
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Quote from: Anotherone Seems Plusnet are getting more like BT everyday
With a BT CEO at the helm, would you expect it to be any different?
The removal of the possibility of using dial-up as a fall-back option is yet further dilution of the service / package offering which set PlusNet apart from the likes of big do-not-care about the customer conglomerates such as BT. It all just underpins the perspective that BT saw the potential of PlusNet to be serious competition to BT Retail operations and therefore bought them up to clip their wings. And just to ensure that there are no skunk work activities to maintain a distinctive offering, they put one of their own into the CEO chair.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Important information from PlusNet on dial-up service
10-12-2014 3:41 PM
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Please check this again as it completely contradicts previous statements where the email facility will be lost unless the £20 option is taken.
Quote from: Matthew Yes it is a annual payment. Customers who just want access to the e-mail don't have to go with this however if customers have webspace and want to continue to be able to FTP into it you'll need to change onto the mail only package.
It used to be the case that a free downgrade to PAYG was possible but that option was removed several years ago
Re: Important information from PlusNet on dial-up service
10-12-2014 4:20 PM
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On the other hand if they just want it for receiving e-mail only then they can keep the account as it is.
Re: Important information from PlusNet on dial-up service
10-12-2014 4:23 PM
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Re: Important information from PlusNet on dial-up service
10-12-2014 5:05 PM
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I can confirm what Matthew has posted above as I have several UserIDs from the Dial-up days and they are all still active for RECEIVING POP email as long as I keep accessing the POP server to receive my email.
However, I cannot SEND mail from these addresses and I believe that I would have to stump up the £20 per account fee to do that. I can also confirm that my Webpages have disappeared a long time ago.
Re: Important information from PlusNet on dial-up service
18-12-2014 2:40 AM
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I understand almost nothing of what I've just read.
The problem is simple. I have a T-Mobile, 5gB per month broadband dongle. Currently, I access my ".btinternet.com" E Mail using it.
Will I go on being able to do that accessing of it, using the T-Mobile dongle, after January 7th?
I've had this E Mail account for around 10-12 years, and I shouldn't have to lose it, simply because Plusnet dump the dialup users' way of accessing their ".btinternet.com" E Mail. Is what is about to happen that the Plusnet dialup method of getting to my E Mail account, online, is going, but my E Mail account will remain alive and accessible, by other connection methods?
Can anybody help me with a final answer to this problem?
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