Important information from PlusNet on dial-up service
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Important information from PlusNet on dial-up service
08-12-2014 11:04 PM
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Just got an email from PlusNet, I don't know quite where to put this, so can a moderator move it to the correct board please!
Quote Subject: Important information from PlusNet
Your username:
Hello Mr Gary
Important information about your Plusnet Internet service
We are making a change to the way our customers access the Internet. From 7th January 2015 you
will no longer be able to connect to the Internet in the way you normally do through your Plusnet
account as we will no longer be offering this service*. From 7th January 2015 we recommend you use
a broadband Internet connection and that you switch as soon as possible because it can take up two
weeks to activate.
How can I change my Internet access?
If you�d like to be able to access the Internet from the 7th January we would recommend upgrading
to broadband. To check if broadband is available to you or to sign up, visit our website
www.plus.net or call us on 0800 432 0200 or 0345 140 0200.
What about other services such as my email?
If you have additional services with your Internet account, such as an email address or a website,
you will need to sign up to broadband with Plusnet Broadband to continue using these from 7th
January 2015.
Will I still be charged?
You won�t receive another bill for your current services after 5th December 2014.
Further information
If you need more information you can contact our support team on 0800 432 0200 or 0345 140 0200 or
see our FAQs here http://community.plus.net/dial-faq/.
Kind regards
Paul Summers
Customer Experience Director
Plusnet plc
Tel: 0800 432 0200 or 0345 140 0200
Registered Office:
The Balance, 2 Pinfold Street,
Sheffield, S1 2GU
Registered in England no: 3279013
*You currently access Plusnet Internet through a dial-up service. This is an old technology that
uses your phone line but which means that you are unable to make a phone call at the same time as
using the Internet. We will not longer be offering access to this service from 7th January 2015.
Call charges vary depending on who is your telephone provider. If you are unsure it is best to
contact them directly for their latest call charges. All calls to 0800 numbers are free from BT
landlines, charges may vary if you call from your mobile phone. 0345 numbers are charged at the
same rate as a landline for mobile users and are included as part of any inclusive or free
minutes.
Plusnet is a wholly owned subsidiary of BT and data may be shared within the BT Group. If you
don't want to get any more emails like this, please click
https://portal.plus.net/my.html?action=modifyMailOptions to unsubscribe. Please note that when you
do this, you'll no longer receive other promotional communications from the BT Group, including
special offers, details of competitions and information about new products and services.
What can I do to keep my webspace and my email account?
I can not get ADSL there is a permanent fault on the line to get it fixed I have been quoted from BT a eye watering quote of £25000.00 to £30000.00
Plus I no longer have a BT line, my phone line is from NTL / Virgin Media, plus I get my broadband from them too!
Can someone from PlusNet help please
Re: Important information from PlusNet on dial-up service
08-12-2014 11:16 PM
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MC have you not thought of using a plug in 3G dongle instead of a landline? As for your email, contact chris or bob pullen - i'm sure they'll be able to come to some agreement with you.
Quote Plusnet is a wholly owned subsidiary of BT and data may be shared within the BT Group.
Plusnet may be owned by BT but as it still operates as a seperate company, sharing customer data isn't lawful. Companies are not allowed to buy and share customer details like that. If PN was bought by BT and absorbed into BT then yes thats a different matter but PN is still operating as a seperate company.
Re: Important information from PlusNet on dial-up service
08-12-2014 11:19 PM
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I believe PlusNet offer an on-going email service at a "small" price, but long-term consider moving to an ISP-independent service.
Quote from: Midnight What can I do to keep my webspace and my email account?
As you have webspace, is that linked to a domain? If so, how about an email related to the domain?
Finally, look at other hosting services, PN is not the most competitive. In the short term, given this is something they are forcing on you they should be "helpful" in order to have a transition at a speed that suits you, but lets see what they say.....
Re: Important information from PlusNet on dial-up service
08-12-2014 11:47 PM
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Quote from: 7up Plusnet may be owned by BT but as it still operates as a seperate company, sharing customer data isn't lawful. Companies are not allowed to buy and share customer details like that. If PN was bought by BT and absorbed into BT then yes thats a different matter but PN is still operating as a seperate company.
that would depend on the details they were sharing across the BT group, your name address and phone number would necessarily need to be shared with BT, as would any usage data because they are actually the people providing the hardware that makes that possible ........
badly worded perhaps its more a case that BT shares the info with the service provider rather than the other way round .....
Re: Important information from PlusNet on dial-up service
09-12-2014 5:40 AM
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Quote from: 7up I'm surprised dal-up still exists to be honest.
Yes dial-up does still exist
Quote I thought that BT must have surely got BB out to all of the country by now.
British Telecom will never have broadband out to all of the country, using conventional phone wiring, or using fiber optic cabling it is just too expensive to do!
Quote MC have you not thought of using a plug in 3G dongle instead of a landline?
Did you not read this:
Quote my phone line is from NTL / Virgin Media, plus I get my broadband from them too!
Quote As for your email, contact chris or bob pullen - i'm sure they'll be able to come to some agreement with you.
I have sent a PM to Bob
Quote Plusnet is a wholly owned subsidiary of BT and data may be shared within the BT Group.
I must admit that I missed that bit.
Quote from: HPsauce I believe PlusNet offer an on-going email service at a "small" price, but long-term consider moving to an ISP-independent service.
I know that PlusNet offer an on-going email service, but do they offer an on-going webspace for a "small" thea?
Quote As you have webspace, is that linked to a domain?
Yes it is linked to www.dhea.org.uk
Quote If so, how about an email related to the domain?
99% of my email Addresses are linked to the domain www.dhea.org.uk
Quote look at other hosting services
99% of my domains and sites are hosted by servage, but their email platform sucks, to set up a new email Address on PlusNet is easy as pie, but on servage it is a pain in the neck so to speak.
I would like to keep my domain www.dhea.org.uk with PlusNet, and keep my email account what goes back to force9 days.
Re: Important information from PlusNet on dial-up service
09-12-2014 8:22 AM
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Quote from: Midnight
Quote from: 7up MC have you not thought of using a plug in 3G dongle instead of a landline?
Did you not read this:
Quote my phone line is from NTL / Virgin Media, plus I get my broadband from them too!
Nope but i did read this hence i hit reply and tried to help:
Quote from: Midnight I can not get ADSL there is a permanent fault on the line to get it fixed I have been quoted from BT a eye watering quote of £25000.00 to £30000.00
Re: Important information from PlusNet on dial-up service
09-12-2014 8:41 AM
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So far as email, I would set up a new account with someone like gmail and then see if PN will give you say 12 months with your old email address and setup a permanent redirect to your new gmail or other address, then add a small signature to any new email you compose or reply to announcing your new email address, this will slowly get all your contacts to update their end and as long as you always reply from your new email address it should be quite a smooth process, the pain is changing all your registered email addresses with websites this is why I advise gmail as you can have it for a lifetime for free.
HTH
Re: Important information from PlusNet on dial-up service
09-12-2014 9:14 AM
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OK, good luck, you'll just have to wait and see how helpful PN will be knowing your, presumably unusual, situation.
Quote from: Midnight 99% of my domains and sites are hosted by servage, but their email platform sucks, to set up a new email Address on PlusNet is easy as pie, but on servage it is a pain in the neck so to speak.
I would like to keep my domain www.dhea.org.uk with PlusNet, and keep my email account what goes back to force9 days.
I won't try to "teach my grandmother to suck eggs" as you're clearly au fait with hosting services, but they do change so maybe it's time to reappraise who you use, or split over at least 2 providers (beyond PN) for future resilience/flexibility.
My own main hosting provider was taken over recently and I started that appraisal process. Luckily the new (larger) owner not only had packages that suited my scale (a handful of domains but mostly email) and email technical requirements but also decided to continue the "legacy" services/packages indefinitely as they were consistent with their standard offerings.
So in the end I needed to do nothing, but recognised I was fortunate.
Re: Important information from PlusNet on dial-up service
09-12-2014 9:17 AM
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seemed as good a place as any.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Important information from PlusNet on dial-up service
09-12-2014 9:23 AM
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Quote from: 7up I'm surprised dal-up still exists to be honest
Slightly off-topic but vast numbers of small retailers use card machines that still employ dial-up modem technology.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Important information from PlusNet on dial-up service
09-12-2014 9:31 AM
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Downgrade the account to email which only which costs £20 per year
http://www.plus.net/support/service/policies/cancellation.shtml#generalPolicies
Perhaps Plusnet can comment as to whether the webspace can be retained as well
Re: Important information from PlusNet on dial-up service
09-12-2014 10:04 AM
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I've checked this with the relevant people and I can confirm that downgrading the account to e-mail only will allow you to keep the webspace as well.
Any further questions feel free to let us know.
Re: Important information from PlusNet on dial-up service
09-12-2014 4:46 PM
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If I can downgrade and keep my Webspace and my email Addresses can you sort it out for me please!
Oh one last Question will I get to keep My Referrals?
Re: Important information from PlusNet on dial-up service
09-12-2014 5:14 PM
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Re: Important information from PlusNet on dial-up service
09-12-2014 8:03 PM
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Regarding e-addresses: After a bitter experience I decided to shift to something independent of the specific ISP I happen to be using - Gmail for personal and Outlook for business etc. Both ported across to (as it happens) PN. yes it was a pain in the posterior at the time but well worth it for ongoing flexibility.
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