Hi - What notice period is required if you are out of contract ( I know it's more expensive being out of contract)
I have a phone line issue ( hoping to have pavement dug up monday ) and corresponding b/b speed issue.
I'm very reluctant to agree a contract renewal until i know that the phone will be fixed and b/b up and running at full speed - whatever that may be.- ( there is an outstanding query in the forum in that respect - unanswered !! )- especially with current appaling customer Support ( think there are probably only about half a dozen that are working through the multitude of issues currently being reported ) Those staff that are working are very helpful if you can attract there attention..
But with no ability to raise a ticket / exceptionally long on hold time for support if you can get someone and they are willing/able to assist and no online chat - the much touted( in adverts anyways) exceptional customer support has become a joke among the community.
Fixed! Go to the fix.
Re: If out of contract - notice period
Hopefully different contractors - when i first signed up to PN at this property I had a similar issue ie a line fault but a bit further up the road - the guys doing the digging actually cut through the cables - resulted in the half on the close i live in being cut off ! They had to install some armoued cable !