IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: IT SEEMS it’s not just ME that didn’t get the ...
IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
17-05-2019 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
17-05-2019 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Ruby54 and welcome to the forums!
Please accept my apologies for the issue with your cashback and the information that has been provided to you by an advisor.
Could you confirm when you was informed of a 2 months period before being able to claim your cashback? On our cashback & vouchers FAQs it states 'You'll get an email sent to the address you provided when you signed up. You'll normally receive this email within 10 working days of your first service being up and running.' This has to be claimed within 2 months of the email being received and could be where the confusion has come from.
I appreciate it may be too late to see our FAQs but you can view them here. Let us know when you was informed of a 2 month period before claiming the cashback and we will see what we can do.
Thank you.
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
17-05-2019 11:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note(s)
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 12:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 12:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You want my post to be helpful? Ok.
OP. contact trading standards and citizens advice. Also BBC watchdog. The plusnet site makes no mention of a third party and makes it sound like they are the ones sending the reward emails. You have signed up based on an offer you haven't received, they are breaking the contact you made with them.
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 12:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators on these forums are customers like yourself and not employed by Plusnet. We have no access to accounts or Plusnet systems.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 12:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What use are you without access to plusnet systems and accounts?? How can you help anyone?
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 12:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@preecejon wrote:
But you can open support tickets and request personal info from customers?
What makes you think we can do that?
What use are you without access to plusnet systems and accounts?? How can you help anyone?
The role of the moderators is laid out in the Forum Rules.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
18-05-2019 7:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Ruby54 wrote:
I took the package deal through a comparison website, and paid on the 29/01/19. I received the email (which I missed) on the 20/02/19. I should have been told that I need to claim it within 2 Months. Not to wait for 2 months before I claim it. It’s all a little strange from what I am reading on here.
Thanks for getting back to us.
Could you advise when you were told you'll need to wait 2 months before claiming?
We'll then review the call or chat and we'll go from there.
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
23-05-2019 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IT SEEMS it’s not just ME that didn’t get the £50 reward card. As I didn’t get my email?
23-05-2019 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us.
To assist with locating the call, can you advise whether it was the adviser who signed your account up who said this? Or was it an adviser prior to this regarding a query you may have had before you signed up?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: IT SEEMS it’s not just ME that didn’t get the ...