INCORRECT Phone Cease order placed on my account!

[#1]

Hi,

I wonder if one of the support staff can please assist?

While reviewing my current support ticket, I noticed another ticket on my account with the message:

A LLU PSTN cease has been placed on this account. This is due to complete on 02/08/2016 23:59:59

I appreciate the date has passed already, but at no time have I had a cease order placed and it is slightly unsettling. Can someone please reassure me it is nothing to worry about and please remove the erroneous ticket,

Cheers

[#2]

There are no orders against the phone line and the only order that happened was to move you over to our new network, which completed on the date advised on the ticket. I'll get the ticket closed off.

[#3]

Perhaps you would like to explain why moving to the new network generates

a A LLU PSTN cease has been placed on this account.

This sort of thing doesn't really inspire confidence that the PN/BT systems get cease codes correct, particularly related to whether transfers to an LLU provider actually generate the correct cease code...

[#4]

Thank you Chris, no problem

[#5]

Perhaps you would like to explain why moving to the new network generates

"a A LLU PSTN cease has been placed on this account."

This sort of thing doesn't really inspire confidence that the PN/BT systems get cease codes correct, particularly related to whether transfers to an LLU provider actually generate the correct cease code...

The wording of it isn't ideal, however it's quite an old ticket alert (it was around before FTTC was). I note that this doesn't seem to happen to all accounts moving over to the new network, so I'll investigate.

[#6]

Thanks Matty