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INCORRECT Phone Cease order placed on my account!

kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

INCORRECT Phone Cease order placed on my account!

Hi,

I wonder if one of the support staff can please assist?

 

While reviewing my current support ticket, I noticed another ticket on my account with the message:

A LLU PSTN cease has been placed on this account. This is due to complete on 02/08/2016 23:59:59

 

I appreciate the date has passed already, but at no time have I had a cease order placed and it is slightly unsettling. Can someone please reassure me it is nothing to worry about and please remove the erroneous ticket,

 

Cheers

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: INCORRECT Phone Cease order placed on my account!

There are no orders against the phone line and the only order that happened was to move you over to our new network, which completed on the date advised on the ticket. I'll get the ticket closed off.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 6,951
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Registered: ‎30-07-2007

Re: INCORRECT Phone Cease order placed on my account!

Perhaps you would like to explain why moving to the new network generates

a A LLU PSTN cease has been placed on this account.

This sort of thing doesn't really inspire confidence that the PN/BT systems get cease codes correct, particularly related to whether transfers to an LLU provider actually generate the correct cease code...

kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: INCORRECT Phone Cease order placed on my account!

Thank you Chris, no problem Smiley

MattyC
Champion
Posts: 3,192
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Fixes: 46
Registered: ‎10-04-2014

Re: INCORRECT Phone Cease order placed on my account!

Perhaps you would like to explain why moving to the new network generates

"a A LLU PSTN cease has been placed on this account."

This sort of thing doesn't really inspire confidence that the PN/BT systems get cease codes correct, particularly related to whether transfers to an LLU provider actually generate the correct cease code...

The wording of it isn't ideal, however it's quite an old ticket alert (it was around before FTTC was). I note that this doesn't seem to happen to all accounts moving over to the new network, so I'll investigate.

 

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 6,951
Thanks: 989
Fixes: 60
Registered: ‎30-07-2007

Re: INCORRECT Phone Cease order placed on my account!

Thanks Matty