I want to leave plusnet

[#1]

I joined plusnet because of the flase advertising that I would get an £80 rewards card for joining. I was supposed to get an email with 10 working days and didn't. Apparently there has been an internal issue which the people on your reward card line know nothing about. The rewards card team have no information on me and my account has been active since 17th March. As you have clearly broken your terms and conditions I wish to leave plusnet and i don't want to pay the early exit fee. I would call but each time I try your agents magically disconnect the call. You got me on plusnet by using false advertising, put it right or get me off your record.

[#2]

Hi @Janda1991,

I am sorry to hear that you have had these issues, I am unsure why you would have issues reaching our agents, I can see however you have raised a complaint with a member of staff and arranged a resolution with them already so to avoid doubling up work I will allow them to continue to assist you with this.

I will say that the reward card is not part of the contract, it is a bonus for signing up with us.

Should you need anything else though please do let us know, I would be more than happy to help.

Thanks,

Lex