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I want to contact Plusnet by email.

Hooked
Posts: 6
Thanks: 1
Registered: ‎01-04-2019

I want to contact Plusnet by email.

I've just had a bill for an account that was closed 10 months ago.

I want to send PlusNet an email with full details of this.

Can anyone please provide me with a suitable address or get someone from billing to contact me. Preferably by phone urgently.

Thanks

4 REPLIES 4
Seasoned Hero
Posts: 5,443
Thanks: 1,844
Fixes: 54
Registered: ‎24-02-2012

Re: I want to contact Plusnet by email.

@BabsB Plusnet do not have an email address for contact. Hopefully one of the Help Team will pick this up as soon as possible, but bear in mind that it is the weekend, and they are also on reduced staffing levels.

John
Hooked
Posts: 6
Thanks: 1
Registered: ‎01-04-2019

Re: I want to contact Plusnet by email.

Thanks John. I'll try to wait patiently but it's now beyond a joke with the problems I've had  🤔

Babs  

Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: I want to contact Plusnet by email.

Good afternoon Babs

 

Thank you for getting in touch.

 

Unfortunately, I have not been able to view your bill,

 Jo Clark
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: I want to contact Plusnet by email.

Good evening Babs

 

Thank you for getting in touch, I am very sorry that you have had the payment taken, I have undated a ticket on your account, you can view this via Ticket

 

If you do have any questions you can update that ticket and I will be happy to assist you further.

 

Jo

 Jo Clark
 Plusnet Help Team