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I think i made a mistake, what should i do?

Wingzer0
Dabbler
Posts: 10
Registered: 06-05-2013

I think i made a mistake, what should i do?

Ive just ordered the fibre broadband and phone package.
But as i already have an internet and phone provider, I think i was supposed to do it a different way. By clicking 'switch to plusnet' and providing a MAC key.
What should i do to fix this problem?
4 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: I think i made a mistake, what should i do?

Get a MAC from your current provider ASAP. PN will probably ask for it anyway.
Wingzer0
Dabbler
Posts: 10
Registered: 06-05-2013

Re: I think i made a mistake, what should i do?

I phoned up my current provider and they didnt give me a MAC address but they said im in LLU status.  Huh
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: I think i made a mistake, what should i do?

Who is it?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: I think i made a mistake, what should i do?

Hi Wingzer0,
It looks like your order is progressing fine, we've placed a simultaneous provide for you for the 21st May. We'll let you know if anything changes.