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I paid for a year in advance but I got a demand for 6.79...

michaelrmgreen
Dabbler
Posts: 12
Thanks: 2
Registered: ‎03-04-2009

I paid for a year in advance but I got a demand for 6.79...

What should I do? Advice please.

5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: I paid for a year in advance but I got a demand for 6.79...

Hi there,

If you've paid upfront then that will be for your line rental payment, any call charges, broadband charges or other costs are still added and will need paying. Have you taken a look at your bill to see what the £6.79 is for?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: I paid for a year in advance but I got a demand for 6.79...

Hi @michaelrmgreen,

 

I'm sorry for any inconvenience that may have been caused regarding your bill.

 

I have looked over your account and updated you via a ticket. You can view this here

 

Should you have any further queries, please feel free to get in touch.

 

Thank you,

Aisha

michaelrmgreen
Dabbler
Posts: 12
Thanks: 2
Registered: ‎03-04-2009

Re: I paid for a year in advance but I got a demand for 6.79...

The charge was for a few 'chargeable' phone calls. Can someone direct me to details of how the chargeable calls are charged and what makes a call separately charged, not from the allowance that's included in the deal. Confused, it's my age... Thanks.

MisterW
Superuser
Superuser
Posts: 11,392
Thanks: 3,564
Fixes: 272
Registered: ‎30-07-2007

Re: I paid for a year in advance but I got a demand for 6.79...

You should be able to find it all here https://www.plus.net/help/legal/residential-phone-tariffs/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: I paid for a year in advance but I got a demand for 6.79...

Hi @michaelrmgreen

 

Thanks for getting back in touch.

As @MisterW has mentioned you can find all details of how any calls are broken down here and cross referencing these with the calls indicated on page 3 of your invoice.

 

Please let us know if you need any further assistance with this.

 

Regards,