I paid for a year in advance but I got a demand for 6.79...

[#1]

What should I do? Advice please.

[#2]

Hi there,

If you've paid upfront then that will be for your line rental payment, any call charges, broadband charges or other costs are still added and will need paying. Have you taken a look at your bill to see what the £6.79 is for?

[#3]

Hi @michaelrmgreen,

I'm sorry for any inconvenience that may have been caused regarding your bill.

I have looked over your account and updated you via a ticket. You can view this here

Should you have any further queries, please feel free to get in touch.

Thank you,

Aisha

[#4]

The charge was for a few 'chargeable' phone calls. Can someone direct me to details of how the chargeable calls are charged and what makes a call separately charged, not from the allowance that's included in the deal. Confused, it's my age... Thanks.

[#5]

You should be able to find it all here https://www.plus.net/help/legal/residential-phone-tariffs/

[#6]

Hi @michaelrmgreen

Thanks for getting back in touch.

As @MisterW has mentioned you can find all details of how any calls are broken down here and cross referencing these with the calls indicated on page 3 of your invoice.

Please let us know if you need any further assistance with this.

Regards,