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I ordered broadband a month ago why isn't it connected yet
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I ordered broadband a month ago why isn't it connected yet
13-11-2013 7:39 PM
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I ordered broadband and phone on the 19th of last month. The phone line was connected almost immediately, next couple of days. The router arrived a week later. When I ring about internet it just responds with an automatic message that your internet isn't up and running yet, wait for a text or email. +net say 2-3 weeks, we've passed that! Where is the connection who can we speak to to get an answer?
Bex
Bex
Message 1 of 6
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Re: I ordered broadband a month ago why isn't it connected yet
13-11-2013 8:07 PM
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Welcome to the forums, albeit not in the best of circumstances.
The Digital Care Team staff who respond in the forums should be along again tomorrow to provide an answer to your question.
David
The Digital Care Team staff who respond in the forums should be along again tomorrow to provide an answer to your question.
David
David
Message 2 of 6
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Re: I ordered broadband a month ago why isn't it connected yet
14-11-2013 10:26 AM
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Hi comrebex123,
Sorry to see you're not connected yet, I've just manually activated your account. Let me know if you're able to connect.
Sorry to see you're not connected yet, I've just manually activated your account. Let me know if you're able to connect.
Message 3 of 6
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Re: I ordered broadband a month ago why isn't it connected yet
14-11-2013 6:20 PM
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Thank you for the quick response, I will give it a go ASAP.
Message 4 of 6
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Re: I ordered broadband a month ago why isn't it connected yet
15-11-2013 7:36 PM
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All up and running, thank you so much
Message 5 of 6
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Re: I ordered broadband a month ago why isn't it connected yet
18-11-2013 1:10 PM
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Glad to see you all up and running. Patience is all you need
Message 6 of 6
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