I ordered broadband a month ago why isn't it connected yet

[#1]

I ordered broadband and phone on the 19th of last month.  The phone line was connected almost immediately, next couple of days.  The router arrived a week later.  When I ring about internet it just responds with an automatic message that your internet isn't up and running yet, wait for a text or email.  +net say 2-3 weeks, we've passed that! Where is the connection who can we speak to to get an answer?
Bex

[#2]

Welcome to the forums, albeit not in the best of circumstances.
The Digital Care Team staff who respond in the forums should be along again tomorrow to provide an answer to your question.
David

[#3]

Hi comrebex123,
Sorry to see you're not connected yet, I've just manually activated your account. Let me know if you're able to connect.

[#4]

Thank you for the quick response, I will give it a go ASAP.

[#5]

All up and running, thank you so much

[#6]

Glad to see you all up and running. Patience is all you need