cancel
Showing results for 
Search instead for 
Did you mean: 

I ordered broadband a month ago why isn't it connected yet

Highlighted
comrebex123
Newbie
Posts: 3
Registered: ‎13-11-2013

I ordered broadband a month ago why isn't it connected yet

I ordered broadband and phone on the 19th of last month.  The phone line was connected almost immediately, next couple of days.  The router arrived a week later.  When I ring about internet it just responds with an automatic message that your internet isn't up and running yet, wait for a text or email.  +net say 2-3 weeks, we've passed that! Where is the connection who can we speak to to get an answer?
Bex Sad Angry
5 REPLIES
Superuser
Superuser
Posts: 9,815
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: I ordered broadband a month ago why isn't it connected yet

Welcome to the forums, albeit not in the best of circumstances. Sad
The Digital Care Team staff who respond in the forums should be along again tomorrow to provide an answer to your question.
David
David
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: I ordered broadband a month ago why isn't it connected yet

Hi comrebex123,
Sorry to see you're not connected yet, I've just manually activated your account. Let me know if you're able to connect.
comrebex123
Newbie
Posts: 3
Registered: ‎13-11-2013

Re: I ordered broadband a month ago why isn't it connected yet

Thank you for the quick response, I will give it a go ASAP. Cool
comrebex123
Newbie
Posts: 3
Registered: ‎13-11-2013

Re: I ordered broadband a month ago why isn't it connected yet

All up and running, thank you so much Cheesy
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: I ordered broadband a month ago why isn't it connected yet

Glad to see you all up and running. Patience is all you need  Smiley