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I never received my £75 cashback email

FIXED
Velmawalker
Newbie
Posts: 8
Fixes: 1
Registered: 22-07-2017

I never received my £75 cashback email

When I signed up to broadband there was £75 cash back offer which I was told could be activated through an email however we never received the email and I am worried about not getting the cashback as there is a cut off date approaching soon.

24 REPLIES
Community Veteran
Posts: 4,972
Thanks: 1,152
Fixes: 28
Registered: 16-10-2014

Re: I never received my £75 cashback email

@Velmawalker - Welcome to the Forums. Please check your spam folder for the email just in case it has been put there. If it's not there please reply back.

Velmawalker
Newbie
Posts: 8
Fixes: 1
Registered: 22-07-2017

Re: I never received my £75 cashback email

Thank you for the help but I have checked the spam folder already and it is not there. 

Community Veteran
Posts: 4,972
Thanks: 1,152
Fixes: 28
Registered: 16-10-2014

Re: I never received my £75 cashback email

Thanks for the reply @Velmawalker, someone will pick this up for you tomorrow.

Velmawalker
Newbie
Posts: 8
Fixes: 1
Registered: 22-07-2017

Re: I never received my £75 cashback email

Cheers, I will my emails tomorrow then.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: I never received my £75 cashback email

I'm afraid the email won't be there as your cashback does not seem to have gone through due to the promocode applied during signup.

 

I've escalated this with our marketing team and we'll send confirmation via your account once we've had a response confirming when you can expect your cheque.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Velmawalker
Newbie
Posts: 8
Fixes: 1
Registered: 22-07-2017

Re: I never received my £75 cashback email

Did not realise that had happened, at least I know why we never got the email now. Thank you following this up for me. 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: I never received my £75 cashback email

No problem at all, once we receive an update Harry will let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pritpal17
Hooked
Posts: 6
Registered: 25-07-2017

Re: I never received my £75 cashback email

Hi

 

I am also waiting for my email for £75 cashback. Please advise. 

 

Thanks 
Pritpal

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: I never received my £75 cashback email

Your email was sent on the 19th July, please check your spam folders/junk folder and search your mailbox for messages from no-reply@plusnetrewards.com

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pritpal17
Hooked
Posts: 6
Registered: 25-07-2017

Re: I never received my £75 cashback email

Thank you for the reply, but I have checked all my emails including spam, I have been checking it everyday.

Please can you check my email is correct on your records. As I have not received any email from you guys since joining up.

 

Awaiting reply. 

Much appreciated. 

Pritpal

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: I never received my £75 cashback email

As I have not received any email from you guys since joining up.

That sounds odd. You can check the email address we've got for you here and update it if it's wrong: https://portal.plus.net/my.html?action=edit_details&s=0

 

Can you let me know if that's correct or wrong?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pritpal17
Hooked
Posts: 6
Registered: 25-07-2017

Re: I never received my £75 cashback email

I tried to reset my password, it says the reset email has been sent to me. Which I have not received, meaning my email is wrong on your side. Is there a way to change my email please or do I have to call customer service. 

 

thanks 

pritpal17
Hooked
Posts: 6
Registered: 25-07-2017

Re: I never received my £75 cashback email

HI

 

i have managed to update my email address, it was incorrect (my name was incorrectly addressed in the email address).

 

please can you request for the email to be sent again.

 

Thanks 

Pritpal

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: I never received my £75 cashback email


pritpal17 wrote:

please can you request for the email to be sent again.

While I'm afraid I can't do that, I have made sure that your cheque has been redeemed and it should be with you within 30 days.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team