I never received my £75 cashback email
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I never received my £75 cashback email
22-07-2017 9:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I signed up to broadband there was £75 cash back offer which I was told could be activated through an email however we never received the email and I am worried about not getting the cashback as there is a cut off date approaching soon.
Fixed! Go to the fix.
Re: I never received my £75 cashback email
23-07-2017 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Velmawalker - Welcome to the Forums. Please check your spam folder for the email just in case it has been put there. If it's not there please reply back.
Re: I never received my £75 cashback email
23-07-2017 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the help but I have checked the spam folder already and it is not there.
Re: I never received my £75 cashback email
23-07-2017 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply @Velmawalker, someone will pick this up for you tomorrow.
Re: I never received my £75 cashback email
23-07-2017 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers, I will my emails tomorrow then.
Re: I never received my £75 cashback email
24-07-2017 12:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm afraid the email won't be there as your cashback does not seem to have gone through due to the promocode applied during signup.
I've escalated this with our marketing team and we'll send confirmation via your account once we've had a response confirming when you can expect your cheque.
Thanks for your patience.
Re: I never received my £75 cashback email
24-07-2017 7:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did not realise that had happened, at least I know why we never got the email now. Thank you following this up for me.
Re: I never received my £75 cashback email
25-07-2017 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem at all, once we receive an update Harry will let you know.
Re: I never received my £75 cashback email
25-07-2017 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I am also waiting for my email for £75 cashback. Please advise.
Thanks
Pritpal
Re: I never received my £75 cashback email
25-07-2017 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your email was sent on the 19th July, please check your spam folders/junk folder and search your mailbox for messages from no-reply@plusnetrewards.com
Re: I never received my £75 cashback email
25-07-2017 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the reply, but I have checked all my emails including spam, I have been checking it everyday.
Please can you check my email is correct on your records. As I have not received any email from you guys since joining up.
Awaiting reply.
Much appreciated.
Pritpal
Re: I never received my £75 cashback email
25-07-2017 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I have not received any email from you guys since joining up.
That sounds odd. You can check the email address we've got for you here and update it if it's wrong: https://portal.plus.net/my.html?action=edit_details&s=0
Can you let me know if that's correct or wrong?
Re: I never received my £75 cashback email
25-07-2017 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I tried to reset my password, it says the reset email has been sent to me. Which I have not received, meaning my email is wrong on your side. Is there a way to change my email please or do I have to call customer service.
thanks
Re: I never received my £75 cashback email
25-07-2017 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI
i have managed to update my email address, it was incorrect (my name was incorrectly addressed in the email address).
please can you request for the email to be sent again.
Thanks
Pritpal
Re: I never received my £75 cashback email
27-07-2017 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
pritpal17 wrote:
please can you request for the email to be sent again.
While I'm afraid I can't do that, I have made sure that your cheque has been redeemed and it should be with you within 30 days.
I hope this helps.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I never received my £75 cashback email