Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I may have messed up my switch over
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- I may have messed up my switch over
I may have messed up my switch over
20-01-2015 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was (am?) with PlusNet and have just been switched on to a FTTC connection with another company. I had it in my mind that the switch over is like it is with bank accounts or energy suppliers where you dont have to do anything and your old supplier gets cancelled automatically. Indeed I received an automated letter from PN saying that my phone service would be ending. I did not receive the same regarding the internet though, and looking at my account here on the site it seems that everything, including the phone is still active and that a payment will go out middle of next month as usual.
Is this correct? Do I have to cancel everything manually? And does that mean I have messed up the MAC stuff and will get a disconnect fee? I dont see how that would be the case since Im not actually disconnecting and its already been transferred, but im confused now.
Thanks for any info.
Is this correct? Do I have to cancel everything manually? And does that mean I have messed up the MAC stuff and will get a disconnect fee? I dont see how that would be the case since Im not actually disconnecting and its already been transferred, but im confused now.
Thanks for any info.
Message 1 of 3
(728 Views)
2 REPLIES 2
Re: I may have messed up my switch over
21-01-2015 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 3
(339 Views)
Re: I may have messed up my switch over
21-01-2015 6:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you!
Message 3 of 3
(339 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- I may have messed up my switch over