I'm sure I'm being charged more than I should be

[#1]

My contract was up for renewal about 2 months so Plusnet got in touch with me and offered me an upgrade, unlimited fibre and line rental for £26.99 a month and after 18 months it would go up to full price which I think would be about £35 a month. However, I've just got my current bill and I'm being charged full price broadband, £34.98.

Is this a mistake and I haven't understood the pricing? I've lost my letters about it so can't exactly remember the full details.

[#2]

@rbellamy420 it's very likely to be a missing discount issue and I'm sue one of the PN help team will be around shortly to sort it out. In the mean time you should be able to confirm the agreed amount be referring to emails that were sent to you at the time of recontracting. Alternatively you should be able to find the confirmation by logging into your account via the member centre and checking your closed questions around the date. If there's no link to closed questions obvious when you are logged in then goto https://www.plus.net/wizard/?p=search 

[#3 · Accepted solution]

Hi @rbellamy420 

You have not made a mistake - you are completely correct, your discounts had not correctly applied. 

I've added these on for you now. 

Can you shout up next month and tell me if its the right price? 

Thanks 

MoR

[#4]

Hi, thank you for sorting it out for me.