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I'm moving home and trying to contact plusnet

Strove
Newbie
Posts: 1
Registered: 13-10-2015

I'm moving home and trying to contact plusnet

I trying to contact plus net online. I'm struggling with the phone as I have hearing difficulties. Is there a way to do this online?
5 REPLIES
Superuser
Superuser
Posts: 9,514
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: I'm moving home and trying to contact plusnet

You could try live chat which is done via typing. To access this log in to the Plusnet member centre and click Contact Us on the top of the window. Follow the instructions.
David
Moderator
Moderator
Posts: 18,333
Thanks: 1,668
Fixes: 185
Registered: 11-01-2008

Re: I'm moving home and trying to contact plusnet

if you use an adblocker you'll need to whitelist the PN site for it to work.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

gofaster
Rising Star
Posts: 364
Thanks: 11
Registered: 01-08-2007

Re: I'm moving home and trying to contact plusnet

Can the live-chat team handle house moves? I'm sure I remember people being told they need to use the phone for this in the past.
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: I'm moving home and trying to contact plusnet

Unfortunately he web chat team can't issue house move orders.
To contact the team please call 0800 013 2632 and they are open between 8am-8pm Monday to Friday, Saturdays from 9am-7pm and Sundays from 9am-6pm.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: I'm moving home and trying to contact plusnet

In the past a request such as
Quote from: Strove
I trying to contact plus net online. I'm struggling with the phone as I have hearing difficulties. Is there a way to do this online?

would have had a far more sympathetic response than
Quote from: Ben
Unfortunately he web chat team can't issue house move orders.
To contact the team please call 0800 013 2632 and they are open between 8am-8pm Monday to Friday, Saturdays from 9am-7pm and Sundays from 9am-6pm.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)