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I'm leaving

Dabbler
Posts: 16
Thanks: 3
Registered: ‎25-03-2010

I'm leaving

Decided to leave PlusNet.I've already signed up with NowTV on a BF deal. Will they inform PlusNet or do I have to. I have my phone with Post Office and I received a text from them saying, sorry you're leaving, but haven't heard nothing from PlusNet. I have difficulty using phone and live chat is never available. Many thanks.

9 REPLIES 9
Moderator
Moderator
Posts: 20,453
Thanks: 3,812
Fixes: 423
Registered: ‎06-04-2007

Re: I'm leaving

Moderator's note:

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

All Star
Posts: 2,018
Thanks: 232
Fixes: 24
Registered: ‎02-08-2007

Re: I'm leaving

Dabbler
Posts: 16
Thanks: 3
Registered: ‎25-03-2010

Re: I'm leaving

Thanks Gel 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: I'm leaving

Hi @armando,

 

To echo what others have said you don't need to let us know, the new provider initiates the transfer and once the transfer order commits to a date our system then issues out the leaving email, so you should get that in a day or two. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Dabbler
Posts: 16
Thanks: 3
Registered: ‎25-03-2010

Re: I'm leaving

Thank you JOLO

Grafter
Posts: 39
Thanks: 5
Registered: ‎28-11-2018

Re: I'm leaving

Hi make sure you cancel the banks direct debit or they will try and steal your money as they have me and others on here. I have sent all the correspondencies to the Ombudsman and the bbc watchdog. please don't get caught out like they did me proud

Plusnet Help Team
Plusnet Help Team
Posts: 1,212
Thanks: 235
Fixes: 52
Registered: ‎22-01-2018

Re: I'm leaving

Hello @mickeyetc,

 

We are really sorry for the experience you have had and saddened to hear you feel this way. We are aware that you have been affected by an issue we are currently working to resolve.

 

I can see that you have spoken to a colleague who has already taken the steps to resolve your complaint here.

 

I am sorry for any inconvenience that has been caused.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Grafter
Posts: 39
Thanks: 5
Registered: ‎28-11-2018

Re: I'm leaving

if you were truly sorry you wouldn't copy and paste the same [-Censored-] to all my threads

Dabbler
Posts: 16
Thanks: 3
Registered: ‎25-03-2010

Re: I'm leaving

Thanks mickeyetc, will do. Sorry you're having all that stress.