I'm leaving
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I'm leaving
25-11-2018 11:23 AM
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Decided to leave PlusNet.I've already signed up with NowTV on a BF deal. Will they inform PlusNet or do I have to. I have my phone with Post Office and I received a text from them saying, sorry you're leaving, but haven't heard nothing from PlusNet. I have difficulty using phone and live chat is never available. Many thanks.
Re: I'm leaving
25-11-2018 11:28 AM
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Moderator's note:
Thread moved from Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: I'm leaving
25-11-2018 11:53 AM
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Re: I'm leaving
25-11-2018 11:54 AM
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Thanks Gel
Re: I'm leaving
26-11-2018 12:11 PM
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Hi @armando,
To echo what others have said you don't need to let us know, the new provider initiates the transfer and once the transfer order commits to a date our system then issues out the leaving email, so you should get that in a day or two.
Re: I'm leaving
26-11-2018 12:21 PM
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Thank you JOLO
Re: I'm leaving
28-11-2018 9:12 PM
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Hi make sure you cancel the banks direct debit or they will try and steal your money as they have me and others on here. I have sent all the correspondencies to the Ombudsman and the bbc watchdog. please don't get caught out like they did me proud
Re: I'm leaving
28-11-2018 10:00 PM
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Hello @mickeyetc,
We are really sorry for the experience you have had and saddened to hear you feel this way. We are aware that you have been affected by an issue we are currently working to resolve.
I can see that you have spoken to a colleague who has already taken the steps to resolve your complaint here.
I am sorry for any inconvenience that has been caused.
Re: I'm leaving
28-11-2018 10:10 PM
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if you were truly sorry you wouldn't copy and paste the same [-Censored-] to all my threads
Re: I'm leaving
29-11-2018 8:40 AM
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Thanks mickeyetc, will do. Sorry you're having all that stress.
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