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I'm confused by this

Sandy88
Newbie
Posts: 2
Registered: ‎09-06-2019

I'm confused by this

Can anyone explain please thought I was paying 24.99 not this
8 REPLIES 8
dvorak
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Re: I'm confused by this


Moderators Note


This topic has been moved from General Chat to My Account/ Billing 

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If it fixed it click 'This fixed my problem'
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: I'm confused by this

@Sandy88 Looks like you're out of contract - when did you join Plusnet?

John
Sandy88
Newbie
Posts: 2
Registered: ‎09-06-2019

Re: I'm confused by this

Not had it a month yet
jab1
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Registered: ‎24-02-2012

Re: I'm confused by this

In that case, I'd get on to PN quick - looks like you've fallen foul of the fouled-up accounts system.

John
Townman
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Re: I'm confused by this

Hi Sandy,

A warm welcome to the forums.

That looks like a product description page from the change product journey.  That will show the full price of the product you are on, which might not be what you are paying.  New user discounts are applied within billing against the product's standard price … which is what is shown in the change my product journey.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Posts: 8,251
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Re: I'm confused by this

@Townman Ooops - my bad Embarrassed - not an area I visit often - if ever - so I misinterpreted it.

John
Townman
Superuser
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Re: I'm confused by this

John,

Worry not, some of this space is not as simple as it might be.  I just happened to have been in that space this weekend.  I can understand the pragmatism of the system design - keep the cost of the product distinct from what users pay for the product (after the application of time restricted discounts).  Whilst it makes the overall design simpler (purer) it can cause confusion as reported by the OP.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
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Registered: ‎11-01-2018

Re: I'm confused by this

Hi @Sandy88 

 

Just a quick note to confirm that @Townman is correct - I've checked your account and your pricing is correct with the relevant discounts in place. The screenshot you've provided is the "top line" price for the product prior to any discounts.

 

Thanks

 

Dave