I'm confused by this
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I'm confused by this
09-06-2019 9:23 PM
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Re: I'm confused by this
09-06-2019 9:30 PM
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This topic has been moved from General Chat to My Account/ Billing
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Re: I'm confused by this
10-06-2019 7:56 AM
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@Sandy88 Looks like you're out of contract - when did you join Plusnet?
Re: I'm confused by this
10-06-2019 8:01 AM
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Re: I'm confused by this
10-06-2019 8:04 AM
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In that case, I'd get on to PN quick - looks like you've fallen foul of the fouled-up accounts system.
Re: I'm confused by this
10-06-2019 8:51 AM
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Hi Sandy,
A warm welcome to the forums.
That looks like a product description page from the change product journey. That will show the full price of the product you are on, which might not be what you are paying. New user discounts are applied within billing against the product's standard price … which is what is shown in the change my product journey.
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Re: I'm confused by this
10-06-2019 9:02 AM
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@Townman Ooops - my bad - not an area I visit often - if ever - so I misinterpreted it.
Re: I'm confused by this
10-06-2019 9:21 AM
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John,
Worry not, some of this space is not as simple as it might be. I just happened to have been in that space this weekend. I can understand the pragmatism of the system design - keep the cost of the product distinct from what users pay for the product (after the application of time restricted discounts). Whilst it makes the overall design simpler (purer) it can cause confusion as reported by the OP.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: I'm confused by this
10-06-2019 10:59 AM
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