Jim, you are, I'm afraid, totally missing my point.
As I have already said TalkTalk provide BTw WLR3, CPS & LLU services. A non-technical user may not/will not appreciated the differences.
When transferring one service, any other service should
Not be affected without a clear
specific statement as to the effects on other services, this being
provided in adequate time for the user to cancel anything should they not have appreciated the full implications, whether that be due to technical or contractual matters.
| Quote from: Oldjim |
| As BTo have no method of contacting the customer the warning would have to come from the gaining supplier but, as they would have no idea whether there was fibre on the line or not, they couldn't give a warning either |
I wasn't suggesting that BTOR contact an End User and a gaining supplier would also have no idea (or even care) about any Ts&Cs from a losing supplier. The warning should clearly come form the losing supplier.
Openreach are well aware of what services are on the line and it
should be mandatory that they
notify the losing supplier in a minimum timescale before any transfer of services.
It is precisely because this doesn't happen at present that so many people end up getting slammed (though slamming
may not be the case here, we would not know until Plusnet fully investigate and advise the EU).
| Quote from: Oldjim |
Always with Fibre as it is a mandatory requirement to have a BTw supplied phone line and that isn't an LLU line.
|
Are you talking about Plusnet's or BT Retails Ts&Cs here? As I've already said
| Quote from: Anotherone |
| Since when did the physical operation of Fibre which comes from the cabinet, not the exchange, actually care what telephone line was on the exchange end! He said he was moving his Phone Service and his Fibre Broadband was staying with Plusnet. |
You could cut the telephone line at the exchange end and leave it disconnected, it would make no difference to a Fibre Service.
When TalkTalk provide their Fibre service, I'd be very surprised if OFCOM regulations made it mandatory that they use BT WLR, this would seem anti-competitive, but I can't say I've checked that aspect.
Have you checked that where TalkTalk provide a Fibre service they are not using LLU phone where it's available? Devonian may be able to comment on that!
| Quote from: Oldjim |
Plusnet couldn't be more specific as they have no idea who the phone line is being transferred to.
|
Oh yes they could, that email could be very precise. They know exactly which product the EU is on.
Two little words
| Quote |
| you will need to have and keep a Plusnet or BT telephone line for the duration of the service |
buried in a long list of Ts&Cs (
of which I was already aware) is not good enough even if it may be enforcible in law.
In any event, we don't know if Plusnet had agreed that it was OK to move the phone service and keep the Fibre in his discussions with them about his nuisance call problem. In fact, did they discuss the possible options with GJenkins eg. a re-number, they certainly should have, but as that detail hasn't been provided we don't know. I'm surprised we have as much detail as we have considering the distressing circumstances under which this occurred.
| Quote from: Anotherone |
The methods and procedures by which orders and ceases are implemented must change. The evidence suggests that there is a need for OFCOM to tighten the rules because the current ones do not protect the End User from greed and manipulation by Service Providers.
|
And this will only happen if End Users
and providers like Plusnet
complain to OFCOM.
