I'm coming back, need a little help.

[#1]

Send this to watchdog, thats ought to go on the programme!!!
www.bbc.co.uk/watchdog

[#2]

Quote from: Devonian

I think it is just incompetance.

Of the highest order!

[#3]

---

[#4]

I'd threaten them with the information commissioner, if the email/phone numbers listed for your account are incorrect then they have a legal obligation to correct them when notified as such under the data protection act.  There is also the issue of the information they have on you being incorrect and them refusing to correct it (re the debt).  So firstly I'd email the CEO at the address I gave earlier and also pop an email to the information commissioner highlighting your problems and TT's refusal to correct them, with the threat of a very large fine looming over them they may pull their thumbs out to get things sorted quickly.

[#5]

No help but it sounds like a phone call I had from Demon a couple of years ago. They said I owed them a couple of hundred quid in unpaid bills. I said thats strange as I haven't had a Demon account for about 10 years! Never heard from them again.
I had a similar problem with an insurance company, contacting the ombudsman (even though they bounced the complaint) I then got a call from the company and got it sorted out.
So I would contact them again saying you have been in-touch with the ombudsman and the IC and see if that rattles any thing loose.

[#6]

If this unpaid debt has been attributed to you than your phone line may not be your only problem. Have you had a statutory report from the Credit Reference Agencies recently? You might find that you will be affected in other ways especially if not just unpaid debt but fraud is being alleged.

[#7]

Received a letter from talk talk today..
It says how sorry they are that I'm migrating away already, and that I should phone them if I'm having any issues!!!!!
What a cheek.

[#8]

If this wasn't such a serious issue I'd be laughing myself stupid at that!
Unbelievable.

[#9]

My thoughts exactly!!  
dick:quote

[#10]

As noted by mcintoshuk http://community.plus.net/forum/index.php/topic,108596.msg928296.html#msg928296 ; the Onetel team are still a separate entity from the TalkTalk teams, I can vouch from experience, they are far more efficient, based in Scotland, and generally sort OneTel problems quickly. Not much good to Devonian though unfortunately. I hope he has some better news now.

[#11]

After a week and a half of waiting for any response from TalkTalk, I have finally had 1.
And here it is;

OCE_Ady
Today, 09:21 AM   #40
Online Community Executive
Surfing from ,Cant Surf! Wont Surf! but i love iphones
Joined Feb 2008, 20,867 Posts
Hi Devonian,
Thanks for providing the 12 digit number. I am afraid you will need to contact Customer Services on 08704441820 for support of any kind.
__________________
Adrian
TalkTalk`s Online Community Team: Meet the forum staff and ensure you know Who`s Who
Quick Links:
l Contact Us - Security Questions l Check service status l Report a fault l myAccount l Help Articles lExtension Leads, Do Not Use Them l
l Engineer Charges - An Explanation l lTalkTalk Customer Complaints Code l

Great thanks for that!!
And my reply:

Devonian
Today, 12:56 PM   #41
TalkTalk Member
Surfing from Paignton
Joined Oct 2012, 73 Posts
What a laughable reply for the so called excellent OCE!!
Not a single person at TT will even look into this, or try to help, and that includes OCE ADY.
PATHETIC.
Ring the number you say?
Don't you think I have already tried that a dozen times?
And what do I get told?
Write a letter!! WHich I have done, and it was signed for last Wednesday at 10.32am.
I am a victim of TT incompetance, and how do TT deal with it?
By refusing to deal with it.
Thank you for keeping my account safe and secure talktalk.
Thank you for having sufficient security on the system to control data and prevent crossed accounts.
Thank you for providing top notch customer service and trying to help!!!!

What a bunch of useless morons.
7 weeks left of waiting, then I can consult the data commissioner, Ofcom/telecoms watchdog, and ultimately a solicitor.
You can not treat a customer like this and get away with it.
       

[#12]

Is your account still blocked?

[#13]

Certainly is.
Copy and paste from my account screen at talktalk.co.uk:
Welcome back 
Smartphones from only £5 a month. Find out more
We are sorry, but your account is temporarily barred. You cannot make any changes at this time.
Summary
TV
Broadband
Home phone
Mobile
++
TV, Broadband & Phone
Your package: TalkTalk Plus (TV, broadband and phone)
Latest bill total:
£0.00
Payment due:
29 Oct
Payment method:
   
View details

[#14]

Quote from: Devonian

We are sorry, ...

I don't really think they are and certainly not enough.
A communications company that refuses to communicate with their customer just because they don't believe the customer when all the evidence suggests that the customer is right.  Very poor, very poor indeed.
Please let us know if you ever get any sensible response from them, I'm not holding my breath but I am ready to fall off my chair.

[#15]

Thanks W23, I will do.
I was trying to add a screen shot of the accounts page to prove nothing has been doctored... but I'll be damned if I can figure out how!!