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I left on 8/9/16, so why are you charging me to 16/10/16??????

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

I left on 8/9/16, so why are you charging me to 16/10/16??????

Dear Plusnet, as it says in the title!

As it stands Plusnet you owe me.  I paid advanced charges for line and broadband up to 16th October, you also over charged me last month! 

Service Notice #287514867

I am due a refund for 8/9/16 to 16/10/16 for broadband. Your phone cancellation is also wrong, you have charged me up to 15/9/16 and am due a refund.

You have not done the closure properly and have only closed the line, all be it a week late!

I am not due to pay any still in contract termination charges due to the price incerease as I gave you notice and have email proof.

Sort this mess out once and for all.

1 REPLY
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

Re: I left on 8/9/16, so why are you charging me to 16/10/16??????

complained to the CEO and raised  ticket 134033989

Ticked off