I just want to leave Plusnet
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I just want to leave Plusnet
08-12-2020 4:38 PM
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Re: I just want to leave Plusnet
on 09-12-2020 4:30 PM - last edited on 09-12-2020 10:15 PM by dvorak
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Thanks for reaching out and making us aware of this issue. I've had a look into your account and have provided you with an update on Ticket 209220841.
You'll be able to view this via the following link: : https://www.plus.net/wizard/?p=view_question&id=209220841
Hope this helps, Adam.
Moderators Note: Links fixed.
Re: I just want to leave Plusnet
09-12-2020 9:40 PM
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Re: I just want to leave Plusnet
09-12-2020 10:26 PM
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PN won’t post account specific info / details in public,
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: I just want to leave Plusnet
09-12-2020 10:50 PM
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I am an ex-customer who never wants to engage with Plusnet ever again. When I left, I was told I owe nothing. I've even got an email apologising for the billing error. Yet, I'm still being harassed by your debt collection agency. I've posted on here and you've replied with broken links. You say you've fixed them, but they just bring me to another login screen and on 2 different devices it says invalid username and password, even though I've managed to login to this forum to post this. All I want is confirmation that Plusnet and BPO will never contact me again, not more broken links to click on. All you need to do is respond with an assurance that it's sorted.
Re: I just want to leave Plusnet
09-12-2020 11:38 PM
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@Fran1234 wrote:
...it says invalid username and password, even though I've managed to login to this forum to post this.
To log in to your account you need your account (not forum) username and your account (not forum) password.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: I just want to leave Plusnet
10-12-2020 11:23 AM
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Re: I just want to leave Plusnet
10-12-2020 12:44 PM
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I have no idea what this additional username and password is because I left Plusnet in October 2019.
It's the username and password that you would have used to access the member centre when you had a PlusNet account. The ticket that @adam945 created should have also sent an email to the contact address but I guess you may not be using that anymore. If you cant remember the details then it may be useful to contact @adam945 via personal message to see if he can provide the information on the ticket that way.
I've never dealt with a debt collection agency in my life and I'm not going to start now.
I can completely understand your position, but where debt collection agencies are involved, doing nothing is usually not the best answer. If you haven't already, I would suggest writing to the agency to dispute the debt ( see draft letter here https://www.nationaldebtline.org/sample-letters/complaining-to-debt-collection-agencies-you-do-not-o... ) and possibly include any evidence that Plusnet have admitted the debt is not valid.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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