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I haven’t received an email regarding my £70 cash back for signing up

Amber22
Newbie
Posts: 3
Registered: ‎21-01-2019

I haven’t received an email regarding my £70 cash back for signing up

I signed up for unlimited fibre broadband on the 17/12/2018. It was not fitted until 8/1/19, and went live that evening. I have seen that it could take up for 10 working days for an email regarding my cash back as offered when I signed up. However I have not yet received this...does anyone know what I should do? Thanks in advance
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: I haven’t received an email regarding my £70 cash back for signing up

Thanks for getting in touch.

I'm sorry to hear that you haven't received your cashback e-mail yet.

This has been passed to the relevant team to investigate and we'll update you as soon as we know more.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Amber22
Newbie
Posts: 3
Registered: ‎21-01-2019

Re: I haven’t received an email regarding my £70 cash back for signing up

Thank you @MatthewWheeler