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I haven't received a bill...

thanaset
Dabbler
Posts: 14
Registered: ‎22-01-2013

I haven't received a bill...

Hi.

I was wondering if Plusnet's Customer Service could let me know when I'd be billed as I didn't get any invoice since upgrading to Fibre at the end of March. I chatted with an agent online but didn't get any useful advice nor was I reassured that the problem would be resolved. Many thanks.

Thanaset

4 REPLIES 4
SlobJunkie
Dabbler
Posts: 21
Thanks: 1
Registered: ‎29-03-2014

Re: I haven't received a bill...

I have had billing issues since renewing my contract in December, 

 

 

I haven't had a bill generated since February.  When I spoke to CS over a month ago, they know there is a problem, and they cannot charge you more than 90 days once the problem has been sorted.

 

 

It's just a waiting game

Shep41
Pro
Posts: 382
Thanks: 138
Fixes: 4
Registered: ‎31-05-2017

Re: I haven't received a bill...

The billing issues have been ongoing since September 2018.
All that plusnet confirm is that they are working on a fix for the issue.
richard551
Hooked
Posts: 6
Thanks: 1
Registered: ‎10-04-2019

Re: I haven't received a bill...

I haven't had a bill since joining last september. Had new account created in March when joined plusnet tv. Haven't had a bill for this one either. Sit back and enjoy it. They are so clueless they dont deserve a penny of anyone's money.
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: I haven't received a bill...

Hello @thanaset I do apologise that you have not received an invoice from us for awhile.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Kind regards.