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I haven't received a bill...

goldenfibre
Pro
Posts: 2,877
Thanks: 92
Fixes: 6
Registered: ‎01-06-2010

Re: I haven't received a bill...

@Gandalf What about my referral scheme, fibre broadband discount loyalty and LRS will these lose out once the billing has resolved?

Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 143
Fixes: 24
Registered: ‎06-08-2018

Re: I haven't received a bill...

@goldenfibre, no you should not miss out on any of those listed. Once the issue is resolved we will have to double check to ensure everything's applied correctly, as that part might need some manual fiddling, but hopefully it should all be part of the cleanup anyway. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Neoman
Hooked
Posts: 8
Thanks: 7
Registered: 3 weeks ago

Re: I haven't received a bill...

If you’ve received no satisfaction after 8bweeks from your original complaint you can take it to the internet ombudsman (link available online) and they will take up your complaint.

Neoman
Hooked
Posts: 8
Thanks: 7
Registered: 3 weeks ago

Re: I haven't received a bill...

Very good point - couldn’t agree more!