I haven't received a bill...
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I haven't received a bill...
26-05-2019 6:12 PM
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Hi.
I was wondering if Plusnet's Customer Service could let me know when I'd be billed as I didn't get any invoice since upgrading to Fibre at the end of March. I chatted with an agent online but didn't get any useful advice nor was I reassured that the problem would be resolved. Many thanks.
Thanaset
Re: I haven't received a bill...
26-05-2019 6:23 PM
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I have had billing issues since renewing my contract in December,
I haven't had a bill generated since February. When I spoke to CS over a month ago, they know there is a problem, and they cannot charge you more than 90 days once the problem has been sorted.
It's just a waiting game
Re: I haven't received a bill...
27-05-2019 9:16 AM
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All that plusnet confirm is that they are working on a fix for the issue.
Re: I haven't received a bill...
27-05-2019 11:16 AM
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Re: I haven't received a bill...
27-05-2019 1:48 PM
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Hello @thanaset I do apologise that you have not received an invoice from us for awhile.
I have responded to your query via a ticket. You can view this ticket by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
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