I have recieved a cancellation email by mistake. Help.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I have recieved a cancellation email by mistak...
I have recieved a cancellation email by mistake. Help.
19-12-2014 2:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I recieved an email saying that my fibre plusnet was being terminated because i was apparently moving to a new ISP. This is wrong.
In my house there are multiple people who share the bills, I pay for the internet, while my brother pays for the telephone line [currently BT]. They recently switched to talktalk for their phone service only. Not internet.
I believe Talktalk either by accident or on purpose switched the internet as well. We will call Talktalk tomorrow and ask them why they tried to switch the internet package.
Just to reiterate I have not actively cancelled the Plusnet fibre I am currently on. Please do not transfer our broadband to talktalk, i wish to remain on plusnet.
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 3:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Talk Talk have their own exchange equipment so the transfer of the line to them has triggered the cancellation of your Plusnet broadband service because they cannot supply you via the TT line.
To add to your problems, you will lose the Internet completely when the line transfers as you haven't ordered broadband from TT.
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 7:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sure all telephone operators lease from BT?
If not, is there a list of companies that do provide their telephone via bt exchange?
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 7:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To add to your woes you are going to be charged by Plusnet for cancelling the service.
If it's not too late you need to get your brother to cancel the move to TalkTalk.
See http://www.plus.net/info2/legal/index.html#broadband_family
Quote Plusnet Broadband Family service terms
What we provide
[list type=decimal]The service we agree to give you comprises:
[list type=decimal]a high-speed network access to the internet that is delivered over a Plusnet or BT compatible telephone line; helpdesk services; and any other applications and features as described at http://www.plus.net/broadband. You will need to have a Plusnet or BT telephone line to enable you to receive your Plusnet Broadband service.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 8:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jelv Sky and TalkTalk are the two main providers who have their own exchange equipment. If you use one of them for the phone you you can only take broadband from the same company.
Sky do still have BB customers without Sky phone lines (particularly many who were bought over from O2 BB) although they will push you down the line of also having Sky line rental.
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 8:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jem16 Sky do still have BB customers without Sky phone lines (particularly many who were bought over from O2 BB) although they will push you down the line of also having Sky line rental.
Sky will not currently provide broadband to anyone not subscribing to their phone service. The only people on BT lines are legacy customers and those that have been bought by Sky through recent acquisitions.
Mark
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One of the many reasons when Sky acquired Be that made me return to PlusNet before I got into Sky's clutches.
(Though my fibre availability date, despite some cabinets being live for over a year now, has just gone back a WHOLE YEAR to Dec 2015!)
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If he is unable to cancel the take over of the line by Talk Talk then he may as well as resign himself to using them for broadband as well...
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: I have recieved a cancellation email by mistake. Help.
19-12-2014 10:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: julhaz1 In my house there are multiple people who share the bills, I pay for the internet, while my brother pays for the telephone line [currently BT]. They recently switched to talktalk for their phone service only. Not internet.
Poor you, you brother shot you in the back ... you just cannot go changing telephone providers "willy-nilly" in isolation from other service provided over that phone line.
What's more, of all the gin joints in all the towns and all the world, he has to go and choose Talk Talk - that sure is the road to hell!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: I have recieved a cancellation email by mistake. Help.
29-12-2014 1:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I have recieved a cancellation email by mistak...