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I have paid my bill but still have restrictions

mrichardson1954
Newbie
Posts: 4
Thanks: 1
Registered: ‎18-03-2022

I have paid my bill but still have restrictions

Hello, i have paid my bill, but my account is still restricted. Can someone please sort it. 

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,123
Thanks: 9,754
Fixes: 1,538
Registered: ‎21-04-2017

Re: I have paid my bill but still have restrictions

Hi there,

I'm really sorry to see you're having issues after paying your bill. 

I can see we fully removed restrictions by the 16.03.22. Do you get any particular error when you try to get online? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mrichardson1954
Newbie
Posts: 4
Thanks: 1
Registered: ‎18-03-2022

Re: I have paid my bill but still have restrictions

I am online, but when I log into my plus net account. it says service restricted. And I have paid my bill.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,123
Thanks: 9,754
Fixes: 1,538
Registered: ‎21-04-2017

Re: I have paid my bill but still have restrictions

Ah thanks for clarifying that!

I'm aware of a known problem we have affecting a few accounts where the website advises you're restricted when there aren't any showing. I'd recommend keeping an eye on it as this may likely update itself in due course.

Feel free to let me know if it's longer than a month and I can see what I can do to chase this up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet