I have paid my bill but still have restrictions
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I have paid my bill but still have restriction...
I have paid my bill but still have restrictions
18-03-2022 10:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, i have paid my bill, but my account is still restricted. Can someone please sort it.
Re: I have paid my bill but still have restrictions
20-03-2022 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I'm really sorry to see you're having issues after paying your bill.
I can see we fully removed restrictions by the 16.03.22. Do you get any particular error when you try to get online?
Re: I have paid my bill but still have restrictions
20-03-2022 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am online, but when I log into my plus net account. it says service restricted. And I have paid my bill.
Re: I have paid my bill but still have restrictions
20-03-2022 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah thanks for clarifying that!
I'm aware of a known problem we have affecting a few accounts where the website advises you're restricted when there aren't any showing. I'd recommend keeping an eye on it as this may likely update itself in due course.
Feel free to let me know if it's longer than a month and I can see what I can do to chase this up.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I have paid my bill but still have restriction...